The Role of Communication in Building the Relationship Between Employer and Employee – Communication Assignment Help

Assignment Task

 

ABTRACT
This report is titled the role of communication in building the relationship between employer and employee. It was inspired by the strong will and aim of bringing out the significance of communication in building bonds between an employer and his workers, because usually many individuals tend to ignore this vital detail and encounter obnoxious habits and decisions which may have been absent if and only if a scanner look was given to communication. The researcher’s case study here is the MINISTRY OF LABOUR AND SOCIAL SECURITY (MINTSS).

Communication is defined as the transmission of information from a sender through a medium to a receiver. The act of developing meaning among entities or groups through the use of sufficiently understood signs, symbols, and semiotic conventions permit both workers and employers to mutually understand themselves and communally work towards the realization of the company’s goals and objectives. A healthy relationship ensures a positive environment at work and also helps the employees to their targets at a faster rate. Communicating within an organization helps both workers and employees remain focused, and engaged in less fights. Eventually making them eager to help each other and not see work as a burden but instead, enjoy every moment at work and do not take leaves often.

Communication is often minimized but plays a crucial role at the workplace. It is one of the most important factors which either improves or spoils the relationship among employees and employers. The following are vaguely stated importance of communication in building the relationship between employers and workers ;- the communication has to be transparent and precise for a warm relationship among employers and workers, – the employees must be very clear about what is being expected of them, -important information should be passed on in the presence of every employee for better clarity, -usually it is advised to depend on written modes of communication as they are more reliable as compared to verbal communication and many more will be outlined as the report is developed. As earlier mentioned, good communication is an essential tool in achieving productivity and maintaining strong working relationships at all levels of an organization. This has been particularly important since the outbreak of the covid-19 which forced people to work remotely. Employers who invest time and energy into delivering clear lines of communication will rapidly build trust among employees; meanwhile poor communication in the work place will inevitably lead to unmotivated staff that may begin to question their own confidence in their abilities and inevitably in the organization. In a nutshell, the importance of a strong communication runs deep within a business, enterprise or organization.

INTRODUCTION
The study of the role communication plays in building employer and employee relationship was prior to prove the influence that communication has in ameliorating, strengthening or completely destroying harmony at the heart of an enterprise, organization or business.
In chapter one, there will be an elaborate study and explanation of the broad concept of communication and its mechanism as well as employer and employee relationship. Thereafter, the discourse will bring out the problem statement, which focused on the influence communication has in the building of a warm relationship between workers and employees. Also, the objectives and significance of the study will be mentioned and the possible questions that motivated this research (research questions), that will be closely followed by the hypothesis which will give an approximate or suggested answer to the research questions proposed by the researcher. Then to close up, the scope and delimitation of the study and a complete presentation of the enterprise or company where the research was carried out.

BACKGROUND TO STUDY
Communication is a dynamic process that takes place around us all the time. In fact, we spend 70% of our time receiving and sending messages. The origin of the word communication is « communicare » which means « to participate », « to share », « to make common ». According to Keith Davis, John Adair, and Murphy Hildebrandt respectively; « communication is the process of passing information from one person to another ». « It is essentially the ability of one person to make contact with another and make his or herself understood ». « It is the process of transmitting and receiving verbal and non-verbal messages. It is considered effective once it receives the desired response or reaction from the receiver », this act is also known as ‘feedback’. Communication is a two-way process involving a sender, a message, a medium, a receiver and feedback. However, it is not sufficient to have just all these elements. There should be cooperation between the worker and his employer. It is important to have a common frame of reference or contact for successful and meaningful communications for instance; a common language, interpretation, gesture and essentially share the same code.

In some cases, the message may fail to produce response because of a semantic gap or a barrier between the sender and the receiver. This is termed as « noise ». It refers to any unplanned interferences in the communication which causes a hindrance in the transmission of the message, they include the semantic and channel noise. Communication is giving, receiving or exchanging ideas, information, signals or messages through appropriate media, enabling individuals or groups to persuade, to seek information, to give information or to express emotions. This broad definition includes body language, skills of speaking and writing.

We use communication everyday in nearly every environment, including in the workplace. Whether you give a slight head nod in agreement or present information to a large group, communication is absolutely necessary when building relationships, sharing ideas, delegating responsibilities, managing a team and much more. Learning and developing good communication skills can help you secede in your career, make you a competitive job candidate and build your network. While it takes time and practice, communication and interpersonal skills are certainly able to be both increased and refined. There are four main types of communication we use on a daily basis: verbal, non-verbal, written and visual. With all these communication styles, is most effective when you know how to actively listen, observe and empathize which usually applies to the employer. Developing these soft skills can help both employers and employees understand themselves better and respond to messages or information passed out thoughtfully.
In contemporary society, organizations no longer focus only on bureaucratic and formal management and communications. The interpersonal interactions among employees and employers are increasingly paid attention to. People do not only formally disseminate information related to work and their organizations, but also talk about themselves and their emotions. Talking about non-work related topics for social reasons occurs commonly among members’ curiosity, interpersonal attraction, and social interaction, informal communication have become a common feature of the social networks in today’s organization (Kreps 1990, 208). Scholars have argued that informal communication in an organization is the second most frequent used channel to communicate (coming only behind communication between the employees and their immediate supervisors), although it may not be the preferred source of reliable information in an organization ( Tubbs and Moss 2008, 495-6). In terms of the communication within an organization, while the formal communication is primarily relied on, some organizations also do not discourage informal communication. One researcher has suggested that gossip plays a part in improving bonds between employees (Sostek 2006 in Tubbs and Moss 2008, 494).Especially, it stimulates productivity and helps the organization when the gossip is how other groups in the organization perform better than others. Generally speaking, communication among members of the organization flows horizontally and vertically; the content may contain work and non-work related information; it may not occur both within and outside the workplace.
Communication enhances organization commitment is « a strong belief in and acceptance of the organizational goals and values, a willingness to exert effort on behalf of the organization and a desire to remain with the organization » (Porter et al. 1974). It has been found to be linked to organizational effectiveness as well as other outcomes specific to individual employees (for instance ; job satisfaction, turnover intention, psychological well-being just to name a few). Employees with a high level of organizational commitment can be motivational to a higher level of job performance and make more valuable contributions (Meyer and Allen 1997). They are bound tighter than the others with a lower level of organizational commitment.
In order to accomplish task and achieve the organizational goals, every individual of an organization communicates with others about the various types of work in the organization. Superiors deliver tasks to the subordinate; subordinates report results or make proposals to the supervisors; members of a group discuss how to achieve group goal; and so forth and so on. However, there are also times when employees with the organization, no matter what proposition they hold, talk informally and on subjects not related to work. Moreover, researchers found that when the relationship amongst workers and employers is closer, it is more likely that they talk about their feelings regarding the relationship and how much they care about it. The motivated and dedicated employees are the dream of any employer because they are the ones that increase the productivity of the company, maintain a positive working environment and based on collaboration and teamwork, are loyal to the company. In short, they are the ones who ensure the long-term success of the organization (Frandsen, Johansen and Pang, 2013). Motivating employees, however, is not an easy thing to get. Motivation, from the psychological point of view, is the basis of each individual’s behavior, both in the sphere of personal and professional. When we talk about an employee’s behavior at work, motivation has strict concerning the manner in which it perceives its role within the organization, with the way in which his work is appreciated, both in terms of value (the fact that he receives a salary for his work), and the social aspect (the way in which his work is regarded by others) but also with human relations established in the professional area. In addition to human resource policies that are implemented in any organization in terms of financial packages, career plans, training programs and professional development, internal communication programs have a very important role in enhancing the motivation of employees. The explanation is simple: numerous studies have shown that, at the international level, great importance is given to the non-financial factors, such as: the relationship between professional life and private life and quality relationships with coworkers. Internal communication programs contain increasingly more often such factors of non-financial motivation.
Internal professional communication has been challenged over the last decade, gradually passing from the internal communication programs intended exclusively for the dissemination of information within the organization, whether uni or bi-directional, to programs of involvement and motivation of employees (Miller, 2012). In general terms, communication inside a company: – creates job satisfaction: organizations that encourage a distribution of information between seniors and subordinates, as well as between employees of the same departments; a good feedback brings only benefits, motivates employees to work better and makes them feel valuable to the company; open communication prevents the occurrence of conflicts and helps solving them faster. When a conflict is resolved through discussion, employees develop mutual respect, which leads to their development, both professionally and personally; – grows productivity; effective communication in the workplace is an important issue for the success or failure of the organization; managers need to define, to explain thoroughly the objectives to be accomplished, communicate to employees the responsibilities and duties that have to be met; if the line ahead is clear, the employees will know exactly what they have to do and how to focus on that, leading to increased productivity; – uses resources more effectively: when problems, crises and conflicts arise in an organization, due to the lack of communication between employees, unnecessary delays in the daily routine occur; it comes down to a resource leak and end up in decreasing the overall productivity.
Communication is a relational process, in which two or more parties shall exchange information, understand and influence each other; it is an indispensable element for the optimal operation of any human collectivity. This consists of the transmission, receipt, storage, processing and use of information. Communication is also a functional way of psycho-social interaction of people, achieved by means of symbols and meanings of the generalized social-reality, in order to obtain stability in times of changes of individual and group behavior. Effective communication requires specialized personnel in the field of communication, which deals with communication of information both internally and externally.
To conclude, the communication process in a company is therefore an essential management tool, a particular complexity of the management system. The role of communication as a management tool is to facilitate relationships between mainly the workers and their employers as well as employees amongst themselves, to establish an environment beneficial to the internal development of the organization. Managers must be aware that perseverance in learning how to communicate should be a top priority for them, being the main skill which they must acquire or refine to obtain the expected results set in the company’s objectives.

PROBLEM STATEMENT
While various researches in different areas of study have shown that organizational communication affects employees’ commitment to the organization, the previous literature does not offer guidance on how different types of organizational commitment are affected by different kinds of communication in the organization and through different flows of the communication. Firstly, we do not know the situation of communication between the employees at the same level or the employees at different levels that is the employers and employees at Ministry of Labour and Social Security (MINTSS). Secondly, we do not know the relationship between employees’ social-emotional-oriented communication with their peers or leaders and different types of organizational commitment. Thirdly, we do not know the relationship between work-oriented communication and different types of employees’ organizational commitment at MINTSS and other Ministries and government bodies in the country. As has been discussed above, it should be clarified that the relationship created as an outcome of communication in the organization and organizational commitment are the main focus of this study.

OBJECTIVES TO STUDY
Main objective
To bring out the pivotal importance and role played by communication in building the relationship between workers and employers.
Specific objectives
Identify means of communication used to establish this relationship.
The effects of the established relationship to the organization or enterprise.
Recommend tips that would favor the establishment of cordial relationships between workers and their employers.
 

RESEARCH QUESTIONS
Primary question
– Is communication a vital instrument in the establishment of employer and employee relationship?

Secondary questions
– To what extend do employees engage in communication with other members at both same levels and different levels in the organization?
– Does social-emotional-oriented communication in the vertical direction predict organizational commitment?
– What is the relative importance of quantity and quality of information as it relates to trust and behavioral outcomes?