Assignment Task
Task
Assessment Task 1: Knowledge questionsInformation for studentsKnowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:
comply with the due date for assessment which your assessor will provide
adhere with your RTO’s submission guidelines
answer all questions completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.
QuestionsProvide answers to all of the questions below:
Discuss, in one paragraph, the concept of business ethics.
Discuss ethical leadership and its importance in supporting organisational values.
Discuss three characteristics of an ethical leader.
Give, and explain, three benefits of ethical leadership.
Explain the importance of leadership in ensuring that work health and safety legislation is met.
Give five (5) reasons why it is important to follow anti-discrimination law and provide equal opportunity, giving a short explanation of each.
Discuss at least three strategies that can be used to encourage employee participation in decision-making.
Discuss three strategies that a leader can use for building trust and confidence with colleagues.
Explain two research methods an organisation can use when considering leadership skills and best practice for their workplace and culture.
Explain the key phases of a change management process.
Explain the organisational change process using Kotter’s 8-step change model.
other students
ActivitiesComplete the following activities:
Carefully read the following:
This project requires you to influence, support and provide resources for at least two individuals and one team.
Due to nature of this unit’s requirements and the complexity in relation to leading and influencing the individuals and team, this project must be based on the case study provided “Strategic Plan 2021 – 2023 Boutique Build Australia”.
Influence, support and provide resources for a team: prepare a presentation
The first step is to prepare for a meeting with the Senior Management team to discuss the new Strategic Plan and the company’s mission and objectives, as well as provide an opportunity for input and making decisions on operational priorities and activities for the upcoming year. This will also be an opportunity, as set out in the company’s vision, to encourage employees to contribute innovative ideas and improvements, so you should also ensure that you research techniques to encourage innovation and ideas for use in the meeting.
In order to prepare for the meeting, you will need to thoroughly review the Strategic and Operational Plan in the case study and operational priorities and prepare a presentation about the new Strategic Plan as part of the meeting.
You will present your presentation to at least 3 colleagues for approximately 15 minutes. Use graphics, such as images and tables or graphs to add interest to the presentation, as well as providing a visual representation of data. You will attach your PowerPoint presentation to your assessment as evidence.
A further 15 minutes should be allocated to discussion of the operational priorities and activities required to achieve them.
As the staff attending the meeting will come from a range of educational backgrounds and familiarity with strategic planning processes, you will need to ensure that your presentation is free of jargon and presented in clear and concise English.
Your presentation should address:
Meeting aims (scenario information and instructions provided to you).
The purpose of the Strategic Plan.
An outline of the organisation’s mission, vision, values and key objectives, as well as strategic priorities as outlined in the Strategic Plan.
Ensure you build staff commitment by explaining vision and values as a shared vision, which all staff can contribute to.
A discussion of market characteristics and conditions as described in the Strategic Plan, including the global economy and technological advances, as well as environmental trends in relation to construction.
A discussion of the company’s strategic objectives operational priorities.
An outline of key risks identified with regard to the Strategic Plan and at least four examples of how the company intends to manage identified risks.
A discussion of operational priorities for the year ahead and activities required.
Assigning of roles and responsibilities, as well as competencies based on the job role. Review the operational priorities in the Strategic Plan and identify specific operational activities and roles and responsibilities associated with the business expansion. For example, specific marketing activities that will need to occur and actions associated with the setting up of the new display centre. Identify at least ten (10) specific activities, as well as allocation of responsibilities according to the information about staff roles and competencies in the scenario information. This will need to be discussed and confirmed with staff at the meeting.
Outline of all of the resources that will be in place for the expansion as per the Strategic Plan.
An outline of the expectations of the company with regard to ensuring that the objectives values and standards of the company are adopted in every day interactions with customers, suppliers and other staff. You will need to review this information in the Strategic Plan and provide specific examples of expected behaviour.
Attach a summary of your presentation or minutes from the meeting as evidence of the points discussed.
Provide the date and time and any other details of your presentation.
61859414351000 Attach: Team presentation
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Influence, support and provide resources for a team: deliver your presentation
Deliver your presentation to the Senior Management team and seek input from staff on the new Strategic Plan, as well as operational activities required to achieve objectives. You will need to be ready to answer questions and discuss ideas. You will also need to encourage innovative ideas as per the techniques you researched in the previous activity step.
Use the presentation you developed in the activity step above to deliver your presentation.
During the presentation, you will be required to demonstrate interpersonal skills and build trust and confidence in your team. To do this you will need to demonstrate:
Your ability to clearly and confidently present information
Your ability to encourage questions from staff
Your ability to use active listening to confirm information and ideas.
Your flexibility and adaptability to embrace ideas through your positive response to staff suggestions.
Your ability to be a positive role model to other members of the team.
During the meeting, answer questions and discuss suggestions/ideas offered by staff at the end of the presentation, as this feedback will be used to update the Strategic Plan.
After you have completed your presentation, you get the following additional information:
The company has received several enquiries about environmentally friendly homes over the last few months. The introduction of this product is scheduled for 2018 but given the demand, can it be brought forward to 2017.
Explain that you have noticed that many of your competitors have a YouTube video on their web sites which gives a virtual tour of a home. Quotes to produce the video have been received for around $20,000.
Discuss these ideas at the meeting and whether these ideas fit with the organisation’s mission and objectives, and risks involved.
After you have delivered your presentation, develop an email to staff.
Develop an email to staff
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
The email text should review the ideas discussed at the meeting, and how these will inform the Strategic Plan where relevant.
Your email should clearly show that all ideas have been considered in decision-making and indicate whether they will be implemented or not. Your rationale for implementing or otherwise should clearly show how decisions have been made based on the risk factors identified in the Strategic Plan.
Attach the email to this section of your portfolio and provide evidence that it was sent within organisational timeframes.
Influence, support and provide resources for a team: investigating workplace issues
Assume that it is six months later and the expansion into Brisbane and the Sunshine Coast has proved to be highly successful. However, issues are arising with workplace fatigue. At a staff meeting, it was identified that some of the staff are working very long hours during the week and are also working at weekends.
Staff are complaining of stress and fatigue. The long hours are as a result of the numerous projects that the company currently has. Many staff are also travelling extensively because of the interstate expansion.
The company’s safe working guidelines are as follow:
No one should work more than 8 hours in a day.
There should be at least 10 hours’ continuous break per 24-hour period.
A lunch break of at least 30 minutes should be taken during the working day.
Individuals should be aware of the hours worked and ensure they are aware of the risks.
Staff time sheets for September show the following:
Human Resources Manager: shows 180 hours worked over a 4-week period (M to F). Break of at least 30 minutes taken each day.
Marketing Manager: shows 190 hours worked over a 4-week period. Shows no lunch breaks taken.
Operations Manager: shows 14.5 hours worked during three days of the month of September. Lunch breaks taken intermittently.
Administration Officer: 152 hours plus lunch breaks of 30 minutes taken.
Your Operations Manager has asked you to investigate this issue, conduct research into fatigue management and then communicate the finding to staff as a first step in addressing this issue.
Develop a short report (below) for the staff that includes:
An analysis of the data to show that staff have not been meeting the safe working guidelines.
Health and safety implications of fatigue including:
Problems associated with fatigue
Signs of fatigue
Risks associated with fatigue and procedures for managing the risk of fatigue.
Proposed strategies for managing fatigue
To conduct your research, you should identify relevant sources of information on this topic and include the sources of information that you have used in your report.
Introduction
Include a short introduction about the purpose of the report.
Fatigue analysis
Provide an analysis of the September time sheet data
Problems associated with fatigue
Provide a brief outline of why fatigue is a problem.
Signs of fatigue
Discuss signs of fatigue.
Risks associated with fatigue and procedures for managing the risk of fatigue.
Discuss risks associated with fatigue, key factors contributing to and increasing the risk of fatigue relevant to Boutique Build Australia Staff, as well as an outline of the procedures to manage the risk of fatigue. Proposed strategies for managing fatigue and relationship to hierarchy of control
Include recommendation for strategies to manage fatigue at Boutique Build Australia. Sources of information used for the report, as well as sources of expert advice that could be used if further advice is needed in the area.
Provide a brief description of each source of information you used plus at least 2 sources of expert advice (name of company and services they offer) that you could use if required.
Influence, support and provide resources for first individual
Assume that the company now wants to develop a short media release about Boutique Build’s expansion into the Brisbane and Sunshine Coast market. The intent of the release is to attract interest in the company and to provide a brief summary of the company and its operations. You are also going to use this project to provide leadership and support to the Marketing Manager, Jane Smith, who will be responsible for writing the media release under your direction.
The media release is to be released to the local press in Brisbane and the Sunshine Coast.
Prepare to meet with the Marketing Manager.
Research some guidelines for developing engaging media releases that will promote a positive image. Prepare some information for Jane from the strategic plan and the presentation you developed earlier. The guidelines for the media release are:
No more than one page (400 words)
Should include a date, as well as contact details for future – you as the Director and CEO
Needs to be engaging and convey a positive image of the organisation.
Meet with Jane (role played by a colleague) to brief her on the requirements for the media release.
During the meeting, you will be required to demonstrate interpersonal skills and build trust and confidence in Jane as part of your team.
This meeting will last approximately 20 minutes.
To do this you will need to demonstrate:
Your ability to clearly and confidently present information and delegate tasks
Your ability to encourage questions from the individual
Your ability to use active listening to confirm information and ideas.
Your flexibility and adaptability to embrace the marketing manager’s ideas through your positive response to suggestions
Your ability to be a positive role model to Jane as a valued member of your team
Your ability to empower Jane to be innovative and take responsibility for developing the media release and to feel assured of your trust and confidence in her.
Attach a summary of your meeting or minutes from the meeting as evidence of the points discussed.
Jane has sent you her media release for review. It has been worked on by her and her new marketing interns David and Bella. Compose an email to the marketing manager and her new team of interns congratulating them on a job well done. Make sure your email sets the tone that you have trust and confidence in their abilities and that demonstrates support for their team and an open-door policy.
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
Attached your email.
Influence, support and provide resources for second individual
Imagine that it is one year later, and Boutique Build has expanded into the Brisbane and Sunshine Coast market as planned.
As the Operations Manager, you are responsible for a number of staff who travel regularly from Sydney to Brisbane and the Sunshine Coast as part of their role. It has come to your attention recently that one of the staff members, Aniko, has been accruing frequent flyer points from business travel and using these points for their own personal travel. You are unsure if this is allowed or not and so decide to investigate the situation.
Review the company’s code of ethics to identify current values and standards and to identify whether it addresses the issues of accruing frequent flyer points.
Identify and review the codes of ethics and other documents from at least three other companies on how they manage the issue of staff use of frequent flyer points.
Develop a memo for the CEO that makes a recommendation on whether the practice of accumulating frequent flyer points for personal use should be allowed. Attach this memo.
Update the Code of Ethics.
Write an updated version of the company’s Code of Ethics based on your investigation and the response given to you by your CEO (you will have to speculate on what this feedback would be). Attach this.
Meet with Aniko (role played by a colleague) to discuss the new Code of Ethics with her personally, and help her to see that she is unable to continue on with her current practice.
During the meeting, you will be required to demonstrate interpersonal skills and build trust and confidence in Aniko as part of your team.
This meeting will last approximately 20 minutes.
To do this you will need to demonstrate:
Your ability to clearly and confidently present information
Your ability to encourage questions from the individual
Your ability to use active listening to confirm information and ideas.
Your flexibility and adaptability to help her see that she is not being disciplined but that the policy is changing and she needs to adhere to the new code of ethics requirements for future travel
Your ability to be a positive role model to Aniko as a valued member of your team
Your ability to empower Aniko and to help her feel assured of your trust and confidence in her.
Attach a summary of your meeting or minutes from the meeting as evidence of the points discussed.
Draft an email to all staff. The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style and demonstrate positive leadership and role modelling.
It should include a summary of the company’s position on this issue, as well as clear directions for staff with regard to the use of frequent flyer points.
Ensure that you use clear and concise language so that all staff can understand the company’s position.
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