Assignment Task
Operations Management
A1. Structural choices in the design of operational systems;
A2. Principles and evolution of quality, Total Quality Management (TQM) and 6 Sigma approache;
A3. Areas for cost savings through the reduction and elimination of non value-adding activities;
A4. Customer service delivery and improvement;
A5. Role of ICT systems in planning and control across extended supply networks.
B. Subject Specific Intellectual and Research Skills
B1. Discuss the nature and management of operational systems;
B2. Recognise the key roles of design and quality in all their aspects;
B3. Discuss different types of software support to operational processes;
B4. Design appropriate quality, service and operational systems;
B5. Engage in problem solving techniques and supply chain design for different business criteria.
B6. Identify appropriate performance indicators to effect improvement, monitoring and control of company operations.
C. Transferable and Generic Skills
C1. Demonstrate the ability to persuade, convince and argue effectively;
C2. Manage time and tasks effectively in the context of individual study and group work activities and take responsibility for carrying out agreed tasks;
C3. Prepare and make effective business presentations;
C4. Communicate in writing or orally (ideas, knowledge, arguments or proposals) with brevity and clarit
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