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Major Challenges Faced by Customers by Using E Bay E-Commerce Website – Marketing Assignment Help

Assignment Task

eBay shoppers are being misled into purchasing poor and counterfeit products because of a flaw in the website’s review system, according to Which? The consumer group claims that sellers are able to easily exploit the shopping platform’s review system to attach glowing reviews on inferior products. When adding items for sale to eBay, people can use a product ID which pulls relevant information from a central database to make the listing process simpler, including reviews. As a result, reviews from all listings claiming to be the same item can be shared, regardless of the seller or the condition of the product.

Few problems of uk customers for reference

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1) Cant be trusted as money gets stolen from back accounts

2) Seller is charged high margin rates 12.8% compared to others 6% leading to higher prices

3) Customer is unable to contact the seller if there are any defects in the product after the delivary

4) Unable to add anything to the watch list

5) Delay in delivery since tracking details don’t show up

6) Aweful customer service

7) Long delivary due to new managed payments

8) Scammers on ebay uk

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