Assignment Task
The case studies will be drawn from any of the weeks content throughout the term and MUST be completed to a satisfactory level as expected in the ambulance industry.
One (1) of your case studies will involve a colleague stealing supplies from the station.
One (1) of your case studies will involve a colleague breaching patient confidentiality.
One (1) of your case studies will involve inadequate security of patient records.
One (1) of your case studies will involve unethical behaviour by a colleague.
All University policies are available on the CQUniversity Policy site.
You may wish to view these policies:
• Grades and Results Procedure
• Student Assessment Procedure (VET)
• Review of Grade Procedure
• Academic Misconduct Procedure
• Assessment Tracking and Resulting Procedure (VET)
• Excess Payments (Credit Balances) Policy and Procedure
• Student Feedback – Compliments and Complaints Policy and Procedure
• Acceptable Use of Information and Communications Technology Facilities and Devices Policy and Procedure
This list is not an exhaustive list of all University policies. The full list of University policies are available on the CQUniversity Policy site.
Case Study 2-A Case study details:
You have a work colleague who is very respected in the community for all the volunteer service roles they perform, the charity fundraisers they undertake and the involvement in local children’s sporting associations he commits to. During a night shift you observe your colleague taking several items from the storeroom and putting them in their bag to take home.
When you ask what they are doing they explain they use the items to replenish first aid kits they use for the volunteer community activities, charity events and children’s sports and feels it is not an issue because the items are being used back in the community. The colleague explains it saves the events calling an ambulance if anything happens, so he is helping the team at the station by not wasting their time and helping ensure the crew on shift is available to respond to emergencies, not “a waste of time jobs”.
You recall that in a recent memo to staff there was an issue raised that more items were being used than were documented and your Officer in Charge asked staff to be vigilant to usage and report any suspicious activity around the station.
All of the following questions are required to be completed for this case study. Each section answer is to be no more than 100 words.
Question 1. How would you handle this situation? Would you consider this a potential and actual conflict of interest? What would be the appropriate action from you?
Enter your response here:
To report an ethical violation at your workplace, first collect and record the facts and questions you have, then review the problem escalation procedure and speak confidentially with your immediate supervisor and the chief compliance officer. If you have raised your concerns and the actions should be appropriately explained.
Question 2. Would you consider this unethical conduct, and would you report this to an appropriate person?
Enter your response here:
Keep a record of any conduct that you believe is improper.
You should notify your supervisor about the unethical conduct
Contact the private compliance or ethics department or officer at your company.
If you have reason to believe there has been a significant legal or policy violation, contact Human Resources immediately.
Question 3. Your colleague tells you that he used some expired salbutamol that had been signed out of the station drug register that was only going to be discarded, at a football game last weekend.
Do you recognise any potential ethical issues and dilemmas with this information? Would you discuss the concern with an appropriate person?
Enter your response here:
Yes I recognise any potential ethical issues and dilemmas with this information.And I will also discuss the concern with an appropriate person. If an individual takes an expired inhaler during an emergency situation, they should attempt to use a fresh inhaler as quickly as possible and seek medical care.
Question 4. Your colleague pleads with you not to tell the Officer in Charge as he may lose his job.
Outline your effective problem-solving techniques after being exposed to the competing value systems of the predicament your colleague has placed you in, and the Officer in Charge’s direction.
Enter your response here:
Consider the implications of each option for the stakeholders.
To answer the issue, you should use ethical reasoning. Examine the rights and responsibilities of each party, as well as your own. When it comes to settling the issue, be fair to both parties. Compare and contrast the costs and advantages.
Question 5. Your colleague says he is using the items that are about to expire in the coming weeks, so he is actually saving money by not wasting expired stock. He explains he cannot afford to lose his job as his wife was recently sacked from her job after being found to have stolen money from the owner, and you have to think of their three children.
Provide a short response to the colleague. Consider your own personal values and attitudes you would consider, and how you would ensure a non-judgemental practice.
Enter your response here:
It is critical to maintain your composure and avoid rushing to conclusions. For example, if you see a colleague unloading goods in a casual manner, do not assume that this is standard operating procedure. The colleague may be having a terrible day, or may just be feeling under the weather.
Case Study 2-B
Case study details:
You are at a bar after work with several staff from the service you work at and some of their partners and friends. You overhear a work colleague discussing a patient who is well known to the group as they have been on television on numerous occasions.
The colleague is making no attempt to keep the patient’s identity confidential and is relishing in their story about some intimate details about the situation of the recent request for paramedic assistance. You overhear your co-worker detail how the patient was semi-naked, intoxicated and was verbally abusive to the paramedics.
You are concerned that the bar is starting to fill with patrons, and the tables surrounding yours are becoming crowded and your co-worker’s conversation is becoming louder. Consider this situation and are any legal and ethical breeches of what your co-worker is doing and how you would manage this situation.
All of the following questions are required to be completed for this case study. Each section answer is to be no more than 100 words.
Question 1. What do you identify as the scope and nature of your legal rights and responsibilities as a paramedic, who has inadvertently become involved in a situation where patient confidentiality is being breached in a public manner?
Enter your response here:
The protection of personal information and compliance with your professional obligations as stated by the Code of conduct of the Board of Directors of your organisation. The maintenance of professional distinctions and boundaries. Patient privacy, fraud and medical licensure are just a few of the problems that must be addressed.
Question 2. You have recently completed an online training package on patient confidentiality policy and procedures your service identified as mandatory training for all paramedics.
How do you adhere to the legal requirements of your work practice according to workplace policies and procedures and scope of role as a paramedic, when you are listening to your co-worker’s conversation in the bar?
Enter your response here:
When problems occur in the workplace, rules and procedures may assist in providing a decision-making framework to guarantee that honesty and justice are maintained in the decision-making process. In addition, we can assist you in reducing legal and safety concerns for your company policies and processes are not interchangeable.
Question 3. You are on shift the following afternoon and you have not been able to stop thinking about what occurred in the bar the previous night. You have been trying to recall the exact wording of your organisation’s patient confidentiality policy.
How would you identify, access and interpret sources of information about the legal requirements that apply to the work role, for the potential breach of patient confidentiality?
Enter your response here:
As a volunteer in the community, you bear a tremendous lot of responsibility. Professionalism, competence, and ethics are required at all times, and you must be acquainted with the laws, rules and regulations that apply to the community services sector, requirements. Individuals and employees’ rights are jointly protected by these statutes.
Question 4. After reading through your organisation’s patient confidentiality policy you are now more concerned than before as it identifies that all breaches must be reported immediately, and anyone aware of the breach who does not report it, may be held liable for the breach also.
Do you believe you have recognised a potential or actual breach, or was it just a colleague showing off in front of others? Would you report this according to organisation procedures, and how would you broach the subject with your Officer in Charge?
Enter your response here:
It seems to me as if I have identified a possible or real breach; yet, it might have just been a coworker showing off in front of others. When a data breach occurs, the first and most essential action is to identify the response team and request in appropriate manner.
Question 5. How would you define the differences between a colleague showing off at a bar with co-workers and their partners, and a breach of patient confidentiality?
Is there a defined line that separates the interrelationships, similarities and differences that may exist between legal and ethical frameworks with patient confidentiality, or is it simply using your discretion?
Enter your response here:
In the context of information, privacy refers to the right of an individual to have some control over how his or her personally identifiable information is collected, utilised, and disclosed. It is the responsibility to ensure that information is kept hidden only to the degree that it is reasonably feasible.
Case Study 2-C
Case study details:
You are relieving for a week as the industrial paramedic on a mine site. You have a large first aid/treatment room to work from, new equipment and a brand-new ambulance vehicle that has only recently been purchased. You have already unpackaged your bags into the demountable accommodation assigned to the paramedic, which you were impressed with as it is located in the “management” section of the camp with an en suite (only the managers are permitted an en suite demountable).
The mine manager tells you she would be happy for any suggestions to improve the facility with equipment, procedures policies or work practices as they are currently trying to review and update all the practices on site. One thing you notice very early on is that all injuries and illnesses are reported in a ruled exercise book that sits on the main treatment counter, where anyone can view the contents, which you believe raises many ethical and patient confidentiality concerns.
During the day shift you are responsible for looking after the treatment room and recording visits into the book so you can manage the access to this, but on night shift the room is left open and workers come in and use anything they need for basic treatment and write the details up themselves in the exercise book. For any emergencies at night, the paramedic is contacted to respond.
What work practices could you suggest to the mine manager to enhance workplace responsiveness to legal and ethical requirements.
All of the following questions are required to be completed for this case study. Each section answer is to be no more than 100 words.
Question 1. The practice of leaving the exercise book on the counter has been worrying you. The fact anyone on night shift has access to this does not sit well with you.
Identify what part of this work practice could be improved to meet legal and ethical responsibilities.
Enter your response here:
Identification of work circumstances in which work practises may be modified in order to comply with legal and ethical obligations.Feedback should be shared with coworkers and supervisors on a regular basis.Find chances to contribute to the evaluation and development of policies and procedures, and take advantage of such possibilities.
Question 2. You check the calendar when you arrive at the first aid room the following morning and see there is a WH&S committee meeting that the paramedic on site is part of. During the meeting the mine manager appears very receptive to feedback from the committee members. When it comes to your turn to raise issues you want to identify the concerns you have regarding the lack of confidentiality for the treatment book in the first aid room.
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