BUSM7014-Compliance Management Report Writing Management Assignment Help

Assignment Task

Task

PART A: Quality Management 

Question 1

a) Why do you think that the process-based approach, upon which ISO 9000 is based, is a good way to create quality consciousness and a quality culture in an organisation?

b) Knowing that you have covered topics related to quality management in your MBA program, the Head of your department, a senior manager with considerable experience, asks you how the work of Feigenbaum and Shingo can be helpful in enhancing quality management. How would you explain this to him, in a concise way, from a practical perspective? 

Question 2

a) Explain the practical significance of the statement, “Satisfaction is an attitude; loyalty is a behaviour”

b) Based on the findings of the authors, what is the main reason why organizations go in for ISO 9000 certification? Explain how this can help the organization to enhance its competitiveness. 

PART B: Risk Management 

Question 3

a) Based on the guidance provided by practitioners, what are the main generic steps involved in an enterprise risk management program? Explain briefly, the purpose and significance of each step 

b) What role does a Business Continuity Plan play in enterprise risk management? Illustrate your answer with an example from business.

Question 4

a) Assume that in your company you are working in a department that is responsible for enterprise risk management. A colleague who works with you states that he is not clear what two of the ISO 31000 principles mean. These are: 

I.Risk management is based on the best available information; and
II.Risk management is dynamic, iterative and responsive to change.

How would you explain the meaning and significance of these two principles? 

b) Based on the findings of this paper on how small company owners (SCO) tend to manage risk, describe three ways in which risk management by SCOs is different from the approaches normally used by large companies that are not constrained by limited resources, skills, and knowledge. 

PART C: Performance Management 

Question 5

a) In a recent version of the Balanced Scorecard, Kaplan and Norton emphasized the importance of the role of intangible assets in enhancing corporate profitability and growth. In your own words explain the reason for this emphasis. 

b) Based on the findings in this paper, explain how the ‘Learning and Growth’ perspective in a service sector organisation, such as a bank, can lead to improved financial performance. 

Question 6

a) Explain briefly the concept of ‘diagnostic benchmarking’. Given that many firms are still reluctant to go in for benchmarking, in what ways can diagnostic benchmarking help to popularise the use of benchmarking?   

b) Based on the findings in this paper, in what ways can corporate culture act as a barrier to internal benchmarking? What can be done to overcome this barrier?