Assignment Task :
Table of summary
- Introduction: The student should emphasize the importance of business communication in a service-oriented &customer centered environment. Background of your company a brief background of the company and market conditions. The current business communication policy and guideline of the company should be examined and documented as well as other business processes in support of customer services or public relation operations.
- Handling complaints in your company. Include a real letter sent to your customer
- Improvements of the process. (PAIBOC – rewrite the letter)
- Conclusions (Students are required to suggest improvement methods for the research process)
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