Assignment Task
Case study scenarios and questions:
Read the case study, then answer the questions that follow.
Case study (questions 1–21)
Liam is the facility manager at a residential aged care facility. The service provides independent living units, community nursing and home care packages, day centre visits, respite care, palliative care, and dementia specific care, to older people. Liam is responsible for managing legal and ethical compliance within the organisation, ensuring the facility’s registration and accreditation are up to date, and maintaining collaborative and effective relationships with all multidisciplinary team members.
Lucy, a casual nurse, comes to work with symptoms of gastroenteritis. She knows that she should have stayed home but she knew the service was going to be short staffed. After carrying out her duties for three hours, Lucy talks to her manager, Janice, in the tea room. She explains her symptoms and that she is feeling weak and unsteady.
Janice tells her to go home immediately as gastroenteritis is highly contagious and could pose a severe health risk to residents and other staff members.
That evening, four residents develop gastroenteritis. Liam has left work for the day but receives a phone call from the night nursing unit manager alerting him to the spread of virus (herein called ‘the incident’). Liam responds immediately by ordering the service into lock down. One of the residents who contracted the virus is taken to hospital for treatment and is in a critical condition.
Liam organises refresher training for all staff with regard to duty of care. Liam receives an incident report form from Janice regarding Lucy’s illness.
He thinks that because of Lucy’s failure to comply with organisational work health and safety procedures relating to infection control, the organisation has breached its duty of care to provide residents with a safe and healthy care environment.
List and describe two (2) information sources that Liam could regularly access for more information about his organisation’s legal and ethical compliance requirements regarding infection control.
Answer Outcome Satisfactory Not Satisfactory
Explain how Liam could evaluate his responsibility as a service delivery manager.
Answer Outcome Satisfactory Not Satisfactory
How could Liam determine the organisation’s scope of compliance requirements relating to the health and safety of workers and people receiving support services?
Answer Outcome Satisfactory Not Satisfactory
List two (2) places where Liam could access and interpret legal information relating to the incident.
Answer Outcome Satisfactory Not Satisfactory
Identify the specialist legal experts Liam could contact, if need arises, in relation to the incident.
Answer Outcome Satisfactory Not Satisfactory
Explain how it is within Liam’s scope of practice to manage the incident.
Answer Outcome Satisfactory Not Satisfactory
Explain why it is important for Liam to evaluate the ethical responsibilities of the organisation to workers, service users, and the broader community.
Answer Outcome Satisfactory Not Satisfactory
Describe how Janice could model ethical behaviour in her own work to ensure all nursing staff understand their ethical and legal responsibilities to report potential workplace hazards.
Answer Outcome Satisfactory Not Satisfactory
Explain why it is important, in the context of the incident, for Liam to integrate documentation and record keeping requirements into the organisation’s policies and procedures.
Answer Outcome Satisfactory Not Satisfactory
List two (2) ways Liam could ensure the records regarding the incident are adequately protected.
Answer Outcome Satisfactory Not Satisfactory
Describe how Liam could re-distribute the organisation’s work health and safety procedures to ensure an issue like this does not happen again.
Answer Outcome Satisfactory Not Satisfactory
Describe how Liam could evaluate work practices for non-compliance on an ongoing basis.
Answer Outcome Satisfactory Not Satisfactory
Describe a modification Liam could implement to ensure all team members understand the risks of coming to work with a contagious disease.
Answer Outcome Satisfactory Not Satisfactory
Explain how Liam could use the plan-do-check-act methodology to provide a process-oriented approach to reviewing and improving the organisation’s quality management.
Answer Outcome Satisfactory Not Satisfactory
Marking criteria for Case Study Scenario. Student’s response (to be completed by the assessor)
The student’s answers meet the following requirements: Question 1:
Listed and described two (2) information sources that Liam could regularly access for more information about his organisation’s legal and ethical compliance requirements regarding infection control. FORMCHECKBOX S FORMCHECKBOX NS
Question 2:
Explained how Liam could evaluate his responsibility as a service delivery manager. FORMCHECKBOX S FORMCHECKBOX NS
Question 3:
Explained How could Liam determine the organisation’s scope of compliance requirements relating to the health and safety of workers and people receiving support services? FORMCHECKBOX S FORMCHECKBOX NS
Question 4:
Listed two (2) places where Liam could access and interpret legal information relating to the incident. FORMCHECKBOX S FORMCHECKBOX NS
Question 5:
Identified the specialist legal experts Liam could contact, if need arises, in relation to the incident. FORMCHECKBOX S FORMCHECKBOX NS
Question 6:
Explained how it is within Liam’s scope of practice to manage the incident. FORMCHECKBOX S FORMCHECKBOX NS
Question 7:
Explained why it is important for Liam to evaluate the ethical responsibilities of the organisation to workers, service users, and the broader community. FORMCHECKBOX S FORMCHECKBOX NS
Question 8:
Described how Janice could model ethical behaviour in her own work to ensure all nursing staff understand their ethical and legal responsibilities to report potential workplace hazards. FORMCHECKBOX S FORMCHECKBOX NS
Question 9:
Explained why it is important, in the context of the incident, for Liam to integrate documentation and record keeping requirements into the organisation’s policies and procedures. FORMCHECKBOX S FORMCHECKBOX NS
Question 10:
Listed two (2) ways Liam could ensure the records regarding the incident are adequately protected. FORMCHECKBOX S FORMCHECKBOX NS
Question 11:
Described how Liam could re-distribute the organisation’s work health and safety procedures to ensure an issue like this does not happen again. FORMCHECKBOX S FORMCHECKBOX NS
Question 12:
Described how Liam could evaluate work practices for non-compliance on an ongoing basis. FORMCHECKBOX S FORMCHECKBOX NS
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