Additional Information and Bibliography – Management Assignment Help

Assignment Task

Ten years ago, Antonio was appointed the director of logistics for a significant company dedicated to the online sale of office supplies. So far, work in the logistics area had been executed excellently, but for some months they have begun to detect some irregularities that have caused the discomfort of customers.

Among the main problems detected we find:

– Orders sent to a client were incomplete, which implies that a second package must be sent with the items missing.

– Poorly sealed packages that sometimes open during the journey.

– The most fragile products are often not protected and arrive broken or damaged to the customer.

– Delivery to the client takes a few days.

– Even, once, customer addresses have mixed, sending one customer someone else’s orders.

Following these problems, with the consequences that bring, Antonio decides to reorganise the logistics department. To do this, he asks for help to design the processes and tasks that must be executed during the reception, preparation and sending of orders to customers.