5D-Water Cooler: Balancing Conflicting Priorities

5D – Water Cooler: Balancing Conflicting Priorities

5D – Water Cooler: Balancing Conflicting Priorities

Conflict management plays an important role in streamlining the functioning of an organization. It also ensures that the interests of every stakeholder are well taken care of in the organization. However, conflicts need to be resolved based on the order of priority such that the most important tasks are addressed first. For an organization, effectively resolving workplace conflicts ensures that there is an improved performance due to improved motivation and productivity (Carvalho & Jonker, 2015). In the IT world, there are notable strategies that need to be considered when managing a crisis.  

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Strategy and its Application

The identified strategy in managing crisis is the need to clarify the Organization’s Value Proposition. This strategy defines the value that each item on the priority list has on the organization. For example, is the IT item meant to reduce the overall cost of operation in the organization? Will it improve the customer satisfaction? Will it result in new revenue streams or possibly help give all of the listed items? The value proposition should serve as the anchor on which every item on the priority is assessed and selected. This strategy will be used to enlist the importance of every item on the list and the one that has the greatest value is finally selected (Vaiz & Altınay, 2017).

Navigation Guidance of the Strategy

In the technical world, the functionalities that every system has will determine which one is eventually selected. The more the number of functionalities, the higher the chances are for the item to be prioritized from the priority list. The IT system should also be easy to use which implies that it should not have too much costs like training of personnel or costs used in benchmarking exercises (Goswami, 2015). Once it is clear about the value that each IT system will bring to the organization, it is possible to arrange the items on the priority list. For the 5D water cooler dispenser, it is important to enlist the specific functionalities and how they differ from other forms of dispensers. The dispenser must be able to heat and cool before dispensing with a good refrigeration unit. Besides, it has to show presence of a drain line taking the water to the sewer system. The functionalities should dictate whether the 5D cooler dispenser is unique and hence better than other dispensers.

Guidance about Communication Issues

The adopted strategy plays an important role in providing the required guidance on communication issues. Identifying value proposition implies assessing the existing functions in every department or unit and maintaining a proper communication between stakeholders. This communication helps to outline the perception that every departmental head has regarding the items listed on the priority list and what they perceive as the most important item on the list (Carozzo, Todaro & Stirpe, 2017).

How the Strategy can be used to address the Unexpected Interruptions

Using value proposition as a strategy in underscoring the priorities in any IT implementation process can help address unexpected interruptions. Choosing on which item to implement first based on the costs, value and other factors helps the organization to implement all its goals with minimal disruption (Cheng, Wu & Chang, 2020). Furthermore, the organization can still implement its strategies within the set framework, timeline and budget limits. The IT system can be implemented based on the allocated resources and the training skills that the employees have. Value proposition improves the understanding of all stakeholders. It also ensures that they understand the value of the company’s IT system and the priority with which they need to take each of the systems.

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